Cancellation Policy
For any service performed by our esthetic staff
We Enforce a 24 Hour Cancellation Policy
If you cancel your appointment with less than 24 hours notice, a cancellation fee equivalent to
25% of your scheduled service will be charged to the card on file. This deposit is collected at the time of booking to secure your appointment. However, it is refundable if the cancellation adheres to our cancellation policy guidelines.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed a few days in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our esthetician's schedule filled, thus better serving everyone. Our SPA policy is verbally told to each client when booking and is included on appointment email confirmation.
Confirmation Contact
As a courtesy, we will call & text to confirm your service appointments a few days prior to your appointment date. We also offer appointment cards if that works best for you.
However, if we are unable to reach you, and can only leave a message/text, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We appreciate your business.
Thank you for supporting small & local!